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Customer support/ helpdesk in the serialization process

Upon implementation completion, smaller companies often do not have the capacity or human resources to support the newly implemented systems. They need support immediately with handling the system transactions, errors, alerts and similar. Understanding the issue, triaging it, following up until it is resolved can become a big challenge for already busy people.

In case of large companies, the situation is slightly different. By default, they tend to have more human resources, but often the complexity of problems and the accumulation of other tasks create a blockage and employees have to decide which task to postpone/ delay or not to do at all.

Our services related to customer support/ helpdesk

Our support services perfectly match the needs of companies of all sizes. Our customers get a support team, so they do not need to worry about their own workload and availability, they always have someone to turn to. Most problems will be solved immediately, and if you need to chase its resolution, our consultants will deal with it. This is a support group, so there is also no problem with employees being on holidays.

We offer technical support in 12 different languages.

What exactly do we do?

  • Localized customer support
  • Global helpdesk in local languages required by the customer
  • Analysis and resolution of technical problems

Other services:

Registrations

Registrations

We help our customers with registering the company and products in NMVO(s) and EMVO, gain access to national systems, and actively support drug verification from the IT perspective.

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IT system implementation

IT system implementation

We offer a range of services related to the implementation of information systems for drug serialization; starting from the system selection support, through implementation at all levels (L1-5), as well as integration with external systems.

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System administration

System administration

We manage the administration of serialization systems, user access, Master Data (MD), as well as reports and verification alerts.

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System validations and re-validations

System validations and re-validations

We carry out validation of systems for serialization, as well as continuous revalidation necessary during system changes or updates. All in accordance with GMP practice. We support customers with client and institutional audits.

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Serialization management in drug supply chains

Serialization management in drug supply chains

We can communicate on behalf of our customers with their contractors, trade partners, national organizations. We support our customers not only with deep industry expertise, but also language skills.

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