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IT system implementation in the serialization process

Serialization and verification of medicines is a requirement in many countries of the world.

Hence, choosing the best system is extremely important. A good serialization system is not only used for serialization processes in pharmaceutical supply chains and authenticity verification. A good IT system can also be used to assess the quality delivered, among others by contract manufacturers (CMO), optimization of production processes and supply chains, as well as managing sales strategy and financial models.

Our services related to IT system implementation

We help customers to choose, install and configure serialization systems at every level, from the production line, through LMS/ L3 to level four and five (L4-5) systems. Based on our experience, we select the best solutions for a given company, supply chain, sales market, as well as the size of the client’s budget.

Depending on the customer’s needs, we also help in the integration of the above systems with the systems of partners or trade partners from the supply chain, as well as other internal systems, such as eRP.

What exactly do we do?

  • Installation and configuration of serialization systems at all levels of drug serialization (L1-L5)
  • Integration with other internal IT systems (WMS, LMS, ERP)
  • Integration with the supply chain partners' serialization systems

Other services:

Registrations

Registrations

We help our customers with registering the company and products in NMVO(s) and EMVO, gain access to national systems, and actively support drug verification from the IT perspective.

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System administration

System administration

We manage the administration of serialization systems, user access, Master Data (MD), as well as reports and verification alerts.

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System validations and re-validations

System validations and re-validations

We carry out validation of systems for serialization, as well as continuous revalidation necessary during system changes or updates. All in accordance with GMP practice. We support customers with client and institutional audits.

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Customer Support/ Helpdesk

Customer Support/ Helpdesk

We offer customer support in the form of Tier 1 helpdesk. We agree on hours, languages and scope of support directly with customers. We also offer this service to customers for whom we have not implemented the serialization systems.

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Serialization management in drug supply chains

Serialization management in drug supply chains

We can communicate on behalf of our customers with their contractors, trade partners, national organizations. We support our customers not only with deep industry expertise, but also language skills.

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