Skip to content

Serialization management in drug supply chains

Supply chains are constantly changing, trade partners, customers, products, target markets and regulations are changing, too. Keeping up with changes, negotiations with trade partners, as well as communication with national organizations are becoming regular activities. Quite often difficult due to technical nature, language, or different time zones. Sometimes the challenge is simply lack of time.

Even if a company somehow handles all this, it is not possible to simultaneously include these changes in the relevant procedures or work instructions.

Our services related to serialization management in drug supply chains

We offer our customers their team augmentation to cope with all the above.

What exactly do we do?

  • Communication with trade partners in the supply chain on behalf of the client
  • Solving technical problems related to serialization
  • Onboarding of partners and national organizations (NMVOs, EMVO…)
  • Optimization of serialization processes and procedures

Other services:

Registrations

Registrations

We help our customers with registering the company and products in NMVO(s) and EMVO, gain access to national systems, and actively support drug verification from the IT perspective.

Learn more >>

IT system implementation

IT system implementation

We offer a range of services related to the implementation of information systems for drug serialization; starting from the system selection support, through implementation at all levels (L1-5), as well as integration with external systems.

Learn more >>

System administration

System administration

We manage the administration of serialization systems, user access, Master Data (MD), as well as reports and verification alerts.

Learn more >>

System validations and re-validations

System validations and re-validations

We carry out validation of systems for serialization, as well as continuous revalidation necessary during system changes or updates. All in accordance with GMP practice. We support customers with client and institutional audits.

Learn more >>

Customer Support/ Helpdesk

Customer Support/ Helpdesk

We offer customer support in the form of Tier 1 helpdesk. We agree on hours, languages and scope of support directly with customers. We also offer this service to customers for whom we have not implemented the serialization systems.

Learn more >>
We are hAppy to help

Contact form