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Administration of serialization systems in the serialization process

The implementation of a drug serialization system is just the first step in the process of verifying their authenticity. From this moment the daily work on reporting, verification and alerts begins, which is usually a heavy burden for any company, small or large.

On top of this, there is the management of user access, product data and supply chain partners, the impact of constant regulatory and business changes. Our customers order us to take over these responsibilities and are 100% dependent on our consultants.

Managing serialization systems requires not only their knowledge, but also the time and the ability to scale the team at times of increased production and / or sales activity. For both small and large companies, the challenge is also limited human resources, holiday periods, resource attrition.

Our services related to administration of serialization systems

Thanks to our service, all these problems cease to exist – we offer taking over some or all of these responsibilities by our teams, so that the customer does not have to worry about the resource aspect at all.

What exactly do we do?

  • System and user administration
  • Master Data (MD) management
  • Configuration and reconfiguration of serialization systems
  • Management of reporting modules and reports
  • Verification alerts

Other services

Registrations

Registrations

We help our customers with registering the company and products in NMVO(s) and EMVO, gain access to national systems, and actively support drug verification from the IT perspective.

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IT system implementation

IT system implementation

We offer a range of services related to the implementation of information systems for drug serialization; starting from the system selection support, through implementation at all levels (L1-5), as well as integration with external systems.

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System validations and re-validations

System validations and re-validations

We carry out validation of systems for serialization, as well as continuous revalidation necessary during system changes or updates. All in accordance with GMP practice. We support customers with client and institutional audits.

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Customer Support/ Helpdesk

Customer Support/ Helpdesk

We offer customer support in the form of Tier 1 helpdesk. We agree on hours, languages and scope of support directly with customers. We also offer this service to customers for whom we have not implemented the serialization systems.

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Serialization management in drug supply chains

Serialization management in drug supply chains

We can communicate on behalf of our customers with their contractors, trade partners, national organizations. We support our customers not only with deep industry expertise, but also language skills.

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